Kiwoko is the leading pet store chain in Spain and continues a constant expansion process that will probably lead to it becoming the brand of greatest prestige in its field within Europe. Its mission is to help improve the life of all pets.
In its daily routine, it is highly important to manage its stock of fish correctly in its stores, as well as all the checks and treatments needed to care for them, thereby maintaining a healthy ecosystem in all of its aquariums. As it increased its number of stores in Spain and Portugal, this task became exponentially more complicated, going from what at first were a few simple accounting sheets to huge, ungovernable data books that were increasingly more complicated to manage and analyse.
Kiwoko commissioned us to facilitate work in their stores by developing a tool through which they could manage all of these tasks comfortably, minimising the chance of error while being accessible from desktop or mobile platforms. With their support and experience in a sector as delicate as the pet sector, we became involved in the process of designing and developing an intuitive tool to improve the prior work flow and the quality of the information and statistics gathered during the process.
The tool was launched as a pilot in one of its stores and after a couple of weeks of training, adjustments and trials, it was gradually rolled out to its other centres in Spain and Portugal.
It currently manages over 100 stores and over 800 employees use the system on a daily basis.