Challenges
A multinational company with a global presence in the leisure sector has dozens of websites developed and maintained by different suppliers. This generated a huge number of cases of possible errors in its websites, consuming a large amount of resources in managing the evolution and requests for changes from each of its head offices.
Its aim was to improve performance of its websites, make its design cleaner and improve its positioning, as well as simplifying management of requests from all of its head offices, and attaining greater control over its security actions.
Benefits for the customer
A centralised ticketing system was implemented, in which all head offices can make requests associated to one flow or another depending on the request type. The website evolution projects were managed in the same service as security tasks, with a strict control of hours viewable by the customer.
Thanks to this centralised management, the number of hours dedicated to this task was reduced considerably and the time saved was used to renew, improve and unify the websites of all head offices.
Results, return on investment and plans for the future
The impact for the customer is huge, its costs have been considerably reduced, request and incident resolution is increasingly faster and websites have gained in performance and sturdiness.